PRIVACY POLICY

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device Information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, pixels or other related.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information
    • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, Apple or Google Pay IDs), email address, and phone number.
  • Order Information
    • Purpose of collection: To provide customer support, respond to inquiries, and ensure a seamless shopping experience for our users.
    • Source of collection: The personal information is collected directly from you when you create an account, make a purchase, or reach out to our customer support team.
    • Disclosure for a business purpose: We may disclose personal information to third-party vendors that help us provide customer support, including but not limited to Zendesk (for ticketing systems) and LiveChat (for live support chat). These third-party vendors will only use your information to provide the service to us.
    • Personal Information collected: Name, Email address, Phone number, Shipping and billing address, Order history, Payment information (processed via secure payment gateways).
    • Modification to the information collected: Additional details may be collected for specific promotional offers or communications if you sign up for newsletters or marketing materials.
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you
    • Age Restriction: To use this website and make purchases, you must be at least 18 years old. If we learn that we have inadvertently collected personal data from a minor under the age of 18, we will promptly delete that information.
    We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.
  • Retention

    • When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.