•Due EU Consumer Rights Directive (2011/83/EU) as implemented into national law in all EU jurisdictions, applies to a consumer based in the European Union (“EU Consumer”), where in these Terms, the EU Consumer has the right to cancel its order without giving reason within 14 days from the day on which the EU Consumer or its designated recipient receives an Item (“Cancellation Period”).
•The EU Consumer must inform Legacy Gallery, or the Seller, of its decision to cancel the order in writing (including by email) within this period. Legacy Gallery will then refund all payments received from the EU Consumer for the Items purchased and the EU Consumer shall incur no fee as a result of such refund.
•Any refund may be withheld until the Seller has received the Items back from the EU Consumer. The EU Consumer must send back the Item following the instructions of the Seller (but in all cases the EU Consumer will be given at least fourteen (14) days to return the Item from the date of cancellation), and the EU Consumer will be required to bear the cost of returning any Item to the Seller.
•Legacy Gallery may make a deduction from the refund for loss in value of the Item returned due to the EU Consumer’s handling of the Items beyond what is necessary to establish the nature, characteristics and functioning of the Item. No restocking fees will be applied to refunds under this subsection.
•The right of cancellation does not apply to: (A) the supply of any Item made to the Buyer’s specifications; (B) the supply of any Item which may deteriorate or expire rapidly; (C) the delivery of any Item which is not suitable for return due to health protection or hygienic reasons if unsealed by the Buyer after delivery, or which are, after delivery, mixed inseparably (according to their nature) with other items; (D)
•To exercise this right of cancellation, an EU Consumer must send written notice during the Cancellation Period to Legacy Gallery Customer Support, with the subject line “EU Consumer Rights.” The notice should state the name, residential address, contact details and email address, Legacy Gallery account number, Order number, Item Number, date of delivery to your possession.
•The same Return Consumer Right doesn’t apply to any other customer outside the EU, and hence, each Sale is final, unless certain conditions apply.
•Damage Claims: If an item arrives damaged, Customers must report the damage within 48 hours of delivery. Legacy Gallery will assist in resolving the issue with the shipping provider.